After opening a support request, a help icon will appear next to the New Outlook …1) quit Mail app 2) System Preferences > Internet Accounts > select iCloud account “-“ key to delete account. When you are totally done, go back and Change the Default Profile back to your original one so your OWN Mailbox comes back up.If the problem persists, please kindly report your issues using Contact Support in the Help menu.

When you are sure that the the emails are correct, turn Outlook back into Online mode and the messages will be sent.

For example, in the “CC” field you could add additional reciepents on an adhoc basis.

If you want to, you can open them up and manually edit any information in.

The emails will then propagate in your Outbox in Outlook.

Then verify that the mail format is HTML.

In the “Merge to E-mail” dialog box that comes up, verify that the “To:” field and the “Subject line” field show the correct fields.

If necessary, select Edit Recipient List and de-select all unwanted data.

Select the appropriate table in the text dialog box.Use the dialog box to navigate to and open the data spreadsheet.Click Select Recipients and go to “Use Existing List”.Open the document you want to send via MailMerge.If you are using Office 2016 for the Mac, go to the Tools tab and toggle the Online/Offline button.Go to the Send/Receive tab and select the Work Offline button.Open Outlook to the appropriate profile.SMTP Password: Your Network ID Password.IMAP Username: Password: YOUR PERSONAL EMAIL PASSWORD for your own WSU Email Account.If you set is up as IMAP you need Incoming and Outgoing (SMTP) server settings: You can try to set it up as Exchange or IMAP for the account type. Once you set the Default Profile to the New One, you should be able to Add the Shared Mailbox as a Standalone Account. Restart Outlook for this change to take effect.Select the profile that you want as default.Then you want to Change the Default Profile Outlook Uses to the New Shared Mailbox Profile You Made Open Contents > SharedSupport, and then double-click Outlook Profile Manager.Ctrl+click or right-click Microsoft Outlook, and then click Show Package Contents.From Finder, open the Applications folder.

First you will need to Setup a New Profile for the Shared Mailbox

Mac mail add shared mailbox